Frequently Asked Questions
Everything you need to know about shopping with East Ocean Aquatic.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our chart to ensure a perfect fit.
Can I track my order after it has been placed?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your garments ethically sourced?
At East Ocean Aquatic, we are committed to sustainability. We work exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.